Shipping & Digital Delivery Policy
This policy outlines the delivery timelines, fulfillment mechanisms, and access guidelines for all digital products, toolkits, and AI compute services purchased on TenderFlow Pro (tenderflowpro.in).
Last Updated: August 2026
1. 100% Intangible Electronic Goods (No Physical Shipping)
TenderFlow Pro operates exclusively as a digital SaaS and electronic goods platform. We do not ship physical packages, paper documents, or courier parcels.
• Shipping Charges: ₹0 (Completely Free — No freight, courier, or postal fees apply).
• Delivery Medium: Instant electronic access via Web Dashboard, Direct File Download, and Order Confirmation Email.
2. Service Delivery & Provisioning Timeline
📦 Digital Toolkits & Checklists
Timeline: Instantaneous (Within 10 seconds). Upon successful payment completion via Razorpay, your purchased PDF guides, Excel models, and template packs are instantly unlocked in your account under Dashboard → My Products for unlimited lifetime download.
⚡ AI Compute Credit Packs
Timeline: Instantaneous (Within 5 seconds). Computational credits are added directly to your active user balance upon gateway webhook confirmation, immediately enabling AI tool usage.
3. How to Access Your Purchased Products
- Immediate Download: Click the "Download Files" button directly on the post-checkout order confirmation screen.
- Dashboard Product Library: Log into your account anytime and navigate to /dashboard.html#my-products to download your toolkit files.
- Email Dispatch: A digital order receipt containing the transaction summary and your access details is automatically dispatched to your registered email address.
4. Resolution for Delivery Inaccessibility or Download Failures
If you do not see your purchased digital files in your dashboard library or if you experience a browser network error during download:
- Email our priority support desk at nadimhamza41@gmail.com or message our helpline at +91 9852062833 with your Razorpay Payment ID or registered email.
- Our support team will manually re-sync your account access or dispatch the high-resolution PDF/Excel assets directly to your email within 2 to 4 business hours.
Merchant Information & Physical Office Address
- Brand / Platform: TenderFlow Pro (tenderflowpro.in)
- Founders: Mohammad Hamza (Founder) & MD Nadim (Co-Founder)
- Physical Office Address: Near Gyarahwi Masjid, Sarsaiyad Chowk, Shukul Toli, Siwan, Bihar — 841226, India
- Official Support Email: nadimhamza41@gmail.com
- Helpline Phone: +91 9852062833